
If I'm being honest, it is really not a conundrum at all. Communication, regardless of whom you are speaking to, is a vital part of our everyday lives. Starting out in sales as a cold-calling robot, I learned quickly that small talk and asking strangers for their business was not a strong suit of mine. Breaking the ice with a decision maker is a challenging process riddled with countless nuances and split-second decisions. Now imagine trying to do that via text messages. Yikes!
Being able to read people's faces or at least their tone of voice is paramount to understanding the full context of the message being delivered. I am pretty good at reading people. I tend to lean towards the sarcastic side of things, so being able to quickly determine if my joke has "sunk in" or (unintentiona...